This Warranty and Replacement Policy explains the warranty protection, repair, replacement, and other remedies applicable to products purchased through bricolonex.com (the “Website”).
The Website is operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This Policy should be read together with our:
Terms and Conditions
Refund Policy
Shipping Policy
Right of Withdrawal Policy
Product Complaints and Disputes Policy
Privacy Policy
Nothing in this Policy limits, excludes, or replaces mandatory rights granted to Consumers under applicable Italian or European Union consumer protection law.
The seller is:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com
For warranty, repair, replacement, or defective product requests, please contact:
Products sold to Consumers through the Website are covered by the statutory legal guarantee of conformity provided by applicable consumer protection law.
For new goods, the legal guarantee generally covers qualifying lack of conformity that becomes apparent within two years from delivery.
The legal guarantee cannot be excluded or reduced to the detriment of the Consumer.
For the purposes of this Policy, a Consumer is generally a natural person purchasing products for purposes outside their commercial, entrepreneurial, craft, or professional activity.
Different warranty rules may apply to purchases made primarily for business or professional purposes.
For the statutory legal guarantee, the Consumer should contact the seller from whom the product was purchased.
For products purchased through bricolonex.com, warranty requests may therefore be submitted directly to:
The existence of a manufacturer’s warranty does not remove the Consumer’s statutory rights against the seller.
A product may be considered non-conforming where, depending on the circumstances, it:
Does not correspond to its description
Does not have the agreed characteristics
Does not have the agreed quantity or quality
Is unsuitable for its normal intended purpose
Is unsuitable for a particular purpose agreed with the seller
Does not include required accessories
Does not include necessary instructions
Does not provide the functionality reasonably expected
Does not correspond to samples or models shown before purchase
Does not possess the durability reasonably expected for goods of the same type
Presents another qualifying lack of conformity under applicable law
The existence of a lack of conformity is assessed according to the product, contract, product description, reasonable expectations, and applicable law.
For new goods sold to Consumers, the statutory legal guarantee generally lasts two years from the date of delivery.
The guarantee concerns qualifying defects of conformity existing at the time of delivery, including defects that become apparent during the applicable guarantee period.
Under the applicable Italian Consumer Code rules, the seller is generally responsible for qualifying lack of conformity appearing within two years from delivery.
The action to enforce remedies for defects not fraudulently concealed by the seller is generally subject to the applicable statutory limitation period.
Consumers are encouraged to report problems as soon as reasonably possible after discovering them.
When submitting a warranty request, customers should provide proof that the product was purchased through bricolonex.com.
Useful evidence may include:
Order confirmation
Order number
Invoice
Payment confirmation
Transaction record
Other documentation demonstrating the purchase
We may be able to identify an order directly through our records when sufficient customer information is available.
To submit a warranty request, please contact:
Where possible, include:
Full name
Order number
Product name
Product code or model
Date of purchase
Date of delivery
Description of the problem
Photographs where relevant
Video where useful to demonstrate the issue
Serial number where applicable
Providing complete information may allow us to assess the request more efficiently.
After receiving a warranty request, we may review:
Order information
Product information
Description of the problem
Photographs
Videos
Serial numbers
Installation information
Usage information
Manufacturer documentation
We may request reasonable additional information where necessary to determine the nature of the reported problem.
In some cases, the product may need to be physically inspected.
We may provide instructions for:
Returning the product
Delivering it to an authorized service location
Packaging the product
Providing accessories
Providing documentation
Identifying the warranty request
Customers should not automatically send products to our registered office unless specifically instructed to do so.
The appropriate return or service location may be different from the Company’s registered address.
Where a qualifying lack of conformity is established, Consumers are generally entitled in the first instance to have the product brought into conformity through:
Repair, or
Replacement
subject to the conditions established by applicable law.
Where legally applicable, the Consumer may request repair or replacement.
However, the requested remedy may not be available where it is:
Objectively impossible; or
Disproportionately costly compared with the alternative remedy,
taking into account the circumstances required by applicable law.
Where repair is the appropriate remedy, we may arrange for the defective product to be repaired.
The repair procedure may involve:
Technical inspection
Diagnostic testing
Replacement of defective components
Restoration of product functionality
Software or firmware intervention where relevant
Other appropriate corrective work
Where repair is due under the statutory legal guarantee, it will be carried out without cost to the Consumer, as required by applicable law.
This may include costs that the seller is legally required to bear in connection with restoring conformity.
Warranty repairs must be completed within an appropriate period considering circumstances such as:
Nature of the product
Nature of the defect
Product complexity
Availability of parts
Intended use of the product
The repair must not cause significant inconvenience to the Consumer beyond what is reasonably necessary.
Where replacement is the appropriate remedy, the defective product may be replaced with a conforming product.
The replacement may depend on:
Product availability
Product model
Product specifications
Inventory
Whether replacement is legally appropriate and proportionate
Where the same product is available, we will normally seek to provide the same model or equivalent conforming product.
If the identical product is no longer available, we may discuss an appropriate solution with the customer in accordance with applicable law.
This may include an equivalent product or another legally available remedy.
Where replacement is required under the statutory legal guarantee, the replacement will be provided without costs that applicable law requires the seller to bear.
The Consumer will not be charged simply for exercising a valid statutory warranty right.
A particular replacement may become unavailable because of circumstances such as:
Product discontinuation
Manufacturer changes
Lack of stock
Model replacement
Supply chain changes
Where replacement is impossible or not legally appropriate, another remedy available under consumer law may apply.
Where a product was installed in a manner consistent with its nature and intended purpose before the lack of conformity became apparent, statutory rules concerning removal and installation costs will apply where relevant.
Each case will be assessed according to the nature of the product and applicable law.
There may be circumstances where neither repair nor replacement is a practicable remedy.
This may occur, for example, where:
Repair is impossible
Replacement is impossible
Both remedies would impose disproportionate costs
The seller has not restored conformity within an appropriate period
The defect remains despite attempts to restore conformity
The defect is sufficiently serious to justify another remedy
Repair or replacement would cause significant inconvenience to the Consumer
In such circumstances, other statutory remedies may become available.
Where the conditions established by applicable law are satisfied, the Consumer may be entitled to an appropriate reduction of the purchase price.
The reduction should be proportionate to the decreased value of the product resulting from the lack of conformity.
Where the applicable statutory requirements are met, a Consumer may have the right to terminate the sales contract in relation to a non-conforming product.
Termination may result in return of the affected product and reimbursement in accordance with applicable law.
Where a lack of conformity is only minor, termination of the entire sales contract may not be available where applicable law provides otherwise.
Other remedies, such as repair, replacement, or an appropriate price reduction, may still apply.
A warranty refund is different from a refund resulting from the 14-day right of withdrawal.
Warranty refunds concern products affected by a qualifying lack of conformity.
Where termination and reimbursement are legally appropriate, refunds will be processed according to applicable consumer law and our Refund Policy.
The legal guarantee and the right of withdrawal are separate rights.
The right of withdrawal generally allows an eligible Consumer to change their mind about an online purchase within the statutory period.
The legal guarantee protects the Consumer where a product has a qualifying lack of conformity.
A customer does not need to rely on the ordinary right of withdrawal when they are exercising statutory rights concerning a defective product.
A statutory legal guarantee must not be confused with a voluntary commercial or manufacturer warranty.
A commercial warranty may provide additional benefits such as:
Longer coverage
Additional repair services
Manufacturer assistance
Specific replacement conditions
Additional technical support
Any commercial warranty is additional to, and does not replace or reduce, the statutory legal guarantee.
Certain products may be covered by an additional warranty provided by their manufacturer.
The conditions of such warranty may vary according to:
Manufacturer
Product
Product category
Country
Warranty duration
Warranty terms
Where a manufacturer warranty exists, relevant documentation may be included with the product or made available by the manufacturer.
In some cases, contacting the manufacturer or an authorized technical service provider may provide a faster technical solution.
However, where statutory seller liability applies, directing the customer to a manufacturer does not eliminate mandatory rights that the Consumer may exercise against us as the seller.
Certain physical products may include or depend on:
Software
Firmware
Applications
Digital services
Connected functionality
Where applicable, statutory conformity requirements relating to goods with digital elements also apply.
This may include obligations concerning functionality and necessary updates where required under applicable law.
For products requiring software or firmware to remain conforming, relevant updates may be provided by the manufacturer or service provider.
Customers should install security, functionality, or conformity-related updates where reasonably necessary and follow applicable instructions.
Failure to install an update after being appropriately informed may affect the assessment of a subsequent issue where applicable law provides so.
Where a lack of conformity results from incorrect installation for which the seller is legally responsible, the problem may fall within statutory conformity protection.
This may include circumstances where:
Installation formed part of the sales contract and was performed incorrectly by or under the responsibility of the seller; or
Incorrect installation resulted from deficient installation instructions supplied with the product, where applicable.
Where the customer installs a product independently, the customer should follow:
Manufacturer instructions
Product documentation
Safety instructions
Technical specifications
Applicable installation requirements
Damage caused solely by incorrect installation unrelated to a defect in the product or instructions may not constitute a lack of conformity.
Some products may reasonably require installation by appropriately competent or qualified professionals.
Where relevant, we may request reasonable information concerning installation when investigating a warranty claim.
This may include:
Installation date
Installer information
Installation photographs
Technical configuration
Connections
Relevant measurements
Such requests will only be made where reasonably relevant to the alleged defect.
The statutory legal guarantee does not generally cover damage caused solely after delivery by inappropriate use unrelated to an original lack of conformity.
Examples may include:
Deliberate damage
Accidental impact
Use contrary to instructions
Use outside specified operating conditions
Unauthorized modification
Incorrect maintenance
Improper storage
Each warranty request will be evaluated individually.
Normal deterioration resulting solely from ordinary use over time is not automatically a lack of conformity.
The assessment may take into account:
Nature of the product
Expected durability
Frequency of use
Age of the product
Maintenance
Product specifications
Normal wear should not be confused with premature failure caused by a qualifying defect.
Certain components may naturally be subject to consumption or wear.
Depending on the product, these may include components whose expected life is influenced by frequency and conditions of use.
A consumable component may still be covered where the issue results from a qualifying lack of conformity rather than normal consumption or wear.
Damage arising solely from external causes occurring after delivery may not qualify as a lack of conformity.
Examples may include:
Impact
Water exposure contrary to specifications
Fire
Electrical damage caused by unsuitable external systems
Extreme environmental conditions outside product specifications
Unauthorized alterations
This does not affect claims where the product itself failed to provide characteristics or protection that it was contractually required to provide.
Where a product requires maintenance, the customer should follow the instructions provided with the product.
A warranty assessment may consider whether required maintenance was performed where this is materially relevant to the reported fault.
We will not deny a valid statutory warranty claim merely because of irrelevant or unnecessary formalities.
Unauthorized repairs or modifications may complicate the assessment of a warranty request.
A statutory claim will not automatically be rejected solely because a product has been opened or examined.
However, damage directly caused by an unauthorized intervention may not constitute a defect for which the seller is responsible.
For certain warranty requests, we may ask for:
Serial number
Model number
Product code
Batch number
Manufacturing information
This information may be necessary to identify the product, determine specifications, check applicable manufacturer information, or investigate known technical issues.
Depending on the nature of the issue, we may request reasonable evidence such as:
Photographs
Videos
Error messages
Diagnostic information
Description of circumstances in which the fault occurs
Providing such information can sometimes allow us to resolve the issue without requiring the product to be returned immediately.
Applicable consumer law determines who must establish whether a lack of conformity existed at the time of delivery.
Under the current Italian Consumer Code framework, a lack of conformity that becomes apparent within one year from delivery is generally presumed to have existed at delivery unless this presumption is incompatible with the nature of the goods or the defect.
For defects becoming apparent later, different evidentiary rules may apply.
Where a product must be sent back in connection with a valid statutory warranty claim, the applicable legal rules concerning the costs necessary to restore conformity will apply.
Consumers will not be charged costs that the seller is legally required to bear.
Products returned for inspection, repair, or replacement should be packaged appropriately to prevent additional transportation damage.
Where reasonably possible, please include:
Product
Relevant accessories
Components necessary to reproduce the fault
Documentation requested by us
Original retail packaging is useful where available but will not be imposed as an unlawful condition for exercising statutory warranty rights.
Customers should follow the return and packaging instructions provided to minimize transportation risks.
Responsibility for loss or damage occurring during warranty-related transport will be determined according to the applicable circumstances and law.
Where appropriate, conformity may be restored by replacing only the defective component rather than the entire product.
Whether component-level repair is appropriate depends on:
Product design
Nature of the defect
Technical feasibility
Applicable legal requirements
If a product continues to present a lack of conformity after an attempted repair or other remedy, the Consumer may have additional remedies available under applicable law.
The appropriate solution will depend on the circumstances of the case.
If a defective product is no longer manufactured or available, we may determine an appropriate alternative in accordance with applicable law.
Depending on the circumstances, this may include:
Repair
Equivalent replacement
Price reduction
Contract termination and reimbursement
Where an identical replacement cannot reasonably be supplied and an equivalent product is proposed, relevant factors may include:
Product functionality
Technical specifications
Quality
Intended use
Value
Any solution must respect the Consumer’s applicable statutory rights.
Products purchased during:
Sales
Discounts
Promotions
Coupon campaigns
Special offers
remain covered by applicable statutory conformity rights.
A discounted purchase price does not by itself reduce the legal guarantee.
Products sold as clearance or discounted stock remain subject to statutory conformity requirements.
However, a Consumer generally cannot claim a lack of conformity based solely on a specific defect that was clearly disclosed and expressly accepted before purchase where applicable law permits such treatment.
Other undisclosed qualifying defects remain subject to applicable rights.
The statutory Consumer guarantee described in this Policy is intended for Consumers.
Purchases made primarily for:
Business
Professional
Commercial
Entrepreneurial
Craft
purposes may instead be governed by applicable contractual and civil-law warranty provisions.
Any commercial warranty specifically offered for business purchases will be subject to its stated terms.
If you believe a product presents a potential safety hazard, stop using the product where appropriate and contact us promptly:
Please provide:
Order number
Product identification
Description of the safety concern
Photographs or videos where relevant
Safety reports may be treated with priority depending on their nature.
Where a product sold through the Website becomes subject to a recall or other safety corrective action, we may take appropriate measures in accordance with applicable requirements.
These may include:
Contacting customers
Providing safety instructions
Requesting that use of the product cease
Arranging return
Repairing or replacing affected goods
Providing another appropriate remedy
We reserve the right to investigate requests that reasonably appear fraudulent or abusive.
This may include situations involving:
Substitution of a different product
Manipulation of serial numbers
Deliberate product damage
Falsified purchase information
Altered documentation
Repeated fraudulent claims
This provision will not be used to restrict legitimate statutory warranty rights.
We may retain information relating to warranty requests where necessary for purposes including:
Customer service
Repair administration
Replacement management
Fraud prevention
Product quality monitoring
Accounting
Legal compliance
Establishing or defending legal claims
Personal data will be processed according to our Privacy Policy.
Our Refund Policy contains additional information regarding:
Refund processing
Return procedures
Damaged products
Incorrect products
Payment reimbursement
Where a refund results from a statutory warranty remedy, mandatory consumer protection law will prevail over any inconsistent commercial policy.
The 14-day Right of Withdrawal applies to eligible distance purchases where a Consumer simply changes their mind.
The Legal Guarantee of Conformity concerns products that are defective or otherwise do not conform to the sales contract.
The expiry of the ordinary withdrawal period does not eliminate warranty rights that remain applicable.
Nothing in this Warranty and Replacement Policy is intended to:
Exclude the statutory legal guarantee
Shorten mandatory guarantee periods
Impose unlawful warranty costs
Force Consumers to use a manufacturer’s warranty instead of statutory rights
Remove legally available repair or replacement rights
Prevent access to other statutory remedies
Where this Policy conflicts with a mandatory provision of applicable consumer law, the mandatory provision will prevail.
We may update this Warranty and Replacement Policy to reflect changes in:
Applicable legislation
Warranty procedures
Product categories
Technical support arrangements
Logistics
Manufacturer services
Business operations
The latest version will be published on this page.
Updates will not remove mandatory rights applicable to purchases already made.
For warranty claims, repairs, replacements, defective products, or questions concerning product conformity, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com