This Refund Policy explains the conditions applicable to returns, withdrawals, refunds, damaged products, incorrect products, and defective or non-conforming goods purchased through bricolonex.com (the “Website”).
The Website is operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This Policy should be read together with our Terms and Conditions, Privacy Policy, and any specific information displayed during checkout.
Nothing in this Refund Policy limits or excludes any mandatory rights granted to consumers under applicable Italian or European Union consumer protection law.
The seller is:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com
For return, refund, withdrawal, damaged product, or warranty requests, please contact:
If you are purchasing as a Consumer, you generally have the right to withdraw from an online purchase without providing a reason within 14 days.
For purchases of goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, physically receive the goods.
If a single order contains multiple products delivered separately, the withdrawal period generally begins from receipt of the last product where applicable under consumer law.
Certain statutory exceptions may apply, as explained below.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
Please contact:
Your request should preferably include:
Full name
Order number
Email address used for the order
Product or products you wish to return
Date the order was received
A clear statement that you wish to withdraw from the purchase
You do not need to provide a reason for exercising the statutory right of withdrawal.
We may provide return instructions and the appropriate return destination after receiving your request.
We recommend contacting us before returning a product so that we can provide the correct return instructions and identify the returned order efficiently.
Failure to request a return authorization does not remove a Consumer’s statutory right of withdrawal when that right has been exercised correctly within the applicable legal period.
After communicating your decision to withdraw, products must be returned within the period required by applicable consumer law.
For statutory withdrawals, this is generally within 14 days from the date on which you communicated your decision to withdraw.
Products should be sent using the return instructions provided by us.
Consumers are permitted to inspect and handle a product to the extent reasonably necessary to establish its:
Nature
Characteristics
Functioning
You may be responsible for any diminished value of the goods resulting from handling beyond what is reasonably necessary for this purpose.
Products should therefore be returned, where reasonably possible, with:
All components
Accessories
Manuals
Documentation
Parts supplied with the product
Original packaging should also be returned where reasonably possible, particularly where it helps protect the product during transportation.
Opening the original packaging does not automatically remove a Consumer’s statutory right of withdrawal, except where a specific legal exception applies.
Customers should package returned products appropriately to protect them during transportation.
Where possible, use:
The original protective packaging
Suitable external packaging
Appropriate cushioning material
All original components and accessories
Products should not be shipped without sufficient protection.
For a standard return resulting solely from a Consumer changing their mind and exercising the statutory right of withdrawal, the direct cost of returning the goods is borne by the customer, unless we expressly state otherwise.
We may occasionally offer free returns as part of a promotion or specific commercial policy.
Any such offer will be clearly communicated separately.
The rules concerning ordinary withdrawal should not be confused with situations where a product:
Arrives damaged
Is defective
Does not conform to the contract
Is materially different from the product ordered
Is incomplete due to an error attributable to us
In these situations, please contact us at:
Where the problem falls within our legal responsibility, the customer will not be required to bear costs that applicable law requires the seller to cover.
Where a Consumer validly exercises the statutory right of withdrawal, we will refund the payments received from the Consumer in accordance with applicable law.
This generally includes:
The purchase price of the returned product
The cost of the least expensive standard delivery method offered for the original order, where reimbursement of delivery costs is legally required
If the customer expressly selected a delivery method that was more expensive than the least expensive standard delivery method offered by us, the additional delivery cost may not be refunded.
For example, additional charges for an optional express delivery service may remain excluded from the refund where permitted by law.
If an order contains multiple products and only some products are returned, the refund will normally relate only to the products validly returned.
Any refund of original delivery charges will be determined according to:
The circumstances of the order
Whether the delivery cost would have been incurred regardless of the returned item
The applicable consumer protection rules
Where a statutory right of withdrawal has been validly exercised, reimbursement will be made within the period required by applicable law.
For Consumer withdrawals, this is generally no later than 14 days from the date on which we are informed of the decision to withdraw.
However, for sales of goods, we may withhold reimbursement until:
We have received the returned goods; or
You provide evidence that the goods have been sent back,
whichever occurs first, where permitted by law.
Refunds will normally be issued using the same payment method used for the original purchase, unless:
A different method has been expressly agreed with the customer; or
Technical or legal circumstances require another appropriate method
A Consumer will not be charged a fee solely because a statutory reimbursement is being made.
After a refund has been issued by us, additional processing time may be required by:
Banks
Card issuers
Payment providers
Financial institutions
The time required for the amount to appear in your account may therefore depend on the payment method used.
These external processing times are outside our direct control.
If an order is cancelled before shipment and payment has already been collected, the applicable amount will be refunded.
Where an order has already entered the shipping process, it may no longer be possible to stop the shipment.
In such cases, the customer may need to follow the applicable return procedure after delivery.
Simply refusing a parcel at delivery is not necessarily equivalent to correctly exercising the statutory right of withdrawal.
Customers wishing to withdraw from a purchase should clearly communicate their decision to us at:
If a parcel is refused or returned to us without prior communication, we will review the circumstances and process the matter in accordance with applicable law.
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because the customer provided:
An incorrect address
An incomplete address
Incorrect contact information
Other materially incorrect delivery information
additional shipping or reshipping costs may be charged where legally permitted.
This does not apply where the delivery problem is attributable to us or our service providers.
If a parcel is made available at a collection point and is not collected within the applicable period, it may be returned to us.
Where an order is returned due to failure to collect it, we may contact the customer to determine whether:
The order should be resent
The customer wishes to exercise a valid withdrawal right
A refund is due
Additional delivery costs may apply where legally permitted and where the failed delivery is attributable to the customer.
If a product arrives damaged, please contact us as soon as reasonably possible.
To allow us to assess the problem efficiently, we may request:
Order number
Description of the damage
Photographs of the product
Photographs of the external packaging
Photographs of the internal packaging
Photograph of the shipping label, where useful
Customers should retain the product and packaging until we have provided instructions where reasonably possible.
These requests are intended to help us investigate the damage and do not remove mandatory statutory rights.
If the parcel is visibly damaged, opened, crushed, or tampered with at the time of delivery, we recommend documenting the condition immediately.
Where reasonably possible, photographs should be taken before or during opening of the parcel.
Prompt notification helps us investigate the matter with the carrier.
Failure to immediately report visible transportation damage does not eliminate rights that cannot legally be waived.
If you receive a product different from the product ordered, please contact:
Please provide:
Your order number
The product ordered
The product received
Photographs where reasonably useful
Once the error has been verified, we will provide an appropriate solution in accordance with applicable law.
If an order or product arrives with missing items or components, please contact us.
We may request reasonable evidence to identify the issue.
Depending on the circumstances, the solution may include:
Sending the missing component
Replacing the affected product
Another appropriate remedy
A refund where legally applicable
Products sold to Consumers are covered by the applicable legal guarantee of conformity.
A product may be non-conforming where, for example, it:
Does not correspond to its description
Does not possess agreed characteristics
Is unsuitable for its normal intended purpose
Does not provide the functionality reasonably expected
Has a qualifying manufacturing defect
The precise assessment depends on the product, contract, and applicable law.
For new goods sold to Consumers, the statutory legal guarantee generally covers qualifying lack of conformity that becomes apparent within the legally established period.
Under the applicable Italian consumer rules, this protection generally applies for two years from delivery for new consumer goods.
This statutory guarantee exists independently of any additional manufacturer’s warranty.
Where a qualifying lack of conformity exists, Consumers may be entitled to the remedies provided by applicable consumer law.
Depending on the circumstances, these may include:
Repair
Replacement
Appropriate price reduction
Termination of the sales contract and reimbursement
Applicable law determines which remedy is available and in what order.
Where legally applicable, repair or replacement of a non-conforming product must be provided:
Without cost to the Consumer
Within a reasonable period
Without significant inconvenience to the Consumer
The availability of a particular remedy may depend on whether it is possible and proportionate in the circumstances.
Where the conditions established by applicable consumer law are satisfied, a Consumer may be entitled to an appropriate reduction in price or termination of the contract with reimbursement.
This may apply, for example, in circumstances where the applicable requirements for repair or replacement cannot be satisfied.
Any statutory refund for a lack of conformity will be processed according to applicable law.
Some products may also include a commercial or manufacturer’s warranty.
A commercial warranty is additional to the Consumer’s statutory rights.
It does not replace, reduce, or exclude the legal guarantee of conformity.
Where a manufacturer’s warranty applies, its specific conditions may be contained in the documentation accompanying the product.
The legal guarantee does not cover problems that are solely attributable to circumstances unrelated to a lack of conformity existing under applicable law, such as, where relevant:
Improper use
Accidental damage caused after delivery
Incorrect installation by the customer
Unauthorized modification
Failure to follow safety instructions
Improper maintenance
Each claim will be evaluated according to the circumstances and applicable law.
For products that require installation, users should carefully follow:
Installation instructions
Manufacturer recommendations
Safety requirements
Technical specifications
Where professional installation is reasonably required, customers should use appropriately competent or qualified personnel.
Nothing in this section excludes liability where the installation itself forms part of our contractual obligations or where applicable consumer law provides otherwise.
The statutory right of withdrawal does not apply in certain circumstances established by law.
Depending on the products sold through the Website, exceptions may include:
Goods made to the customer’s specifications
Clearly personalized goods
Goods liable to deteriorate or expire rapidly
Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery
Goods that, after delivery, have become inseparably mixed with other items
Other circumstances expressly excluded by applicable consumer legislation
An exception will only be applied where the relevant legal conditions are satisfied.
Products manufactured or modified specifically according to a customer’s individual specifications may not qualify for the statutory right of withdrawal where the legal exception for customized goods applies.
This does not affect rights relating to:
Defective products
Incorrect products
Lack of conformity
Damage for which the seller is legally responsible
Where legally applicable, sealed products that are not suitable for return for genuine health protection or hygiene reasons may lose the statutory withdrawal right once their seal has been removed after delivery.
This exception will only be used where the legal requirements for the exception are satisfied.
The statutory withdrawal period allows Consumers to inspect goods.
However, if a returned product has been used or handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, the Consumer may be responsible for the resulting diminished value.
Any reduction will be assessed reasonably and in accordance with applicable law.
Where a product is returned without accessories, components, manuals, or other items originally supplied with it, we may assess whether this has caused a reduction in the product’s value.
Any deduction from a statutory refund will only be applied where legally permitted and proportionate to the actual diminished value.
Products purchased during:
Sales
Promotions
Discount campaigns
Coupon campaigns
remain subject to statutory Consumer rights.
A discounted price does not by itself remove the right of withdrawal or legal guarantee where those rights apply.
The amount refunded will normally be based on the amount actually paid for the returned product.
Where a discount code was applied to an order, any refund will take into account the actual amount paid and the way in which the promotion was applied to the order.
Discount codes generally have no cash value unless expressly stated otherwise.
Refunds for products purchased as gifts will generally be returned through the original transaction and payment method unless otherwise agreed or required by law.
We may need information identifying the original purchase before processing the request.
The statutory Consumer right of withdrawal described in this Policy applies to Consumers.
Purchases made by companies, professionals, or individuals acting primarily for business or professional purposes may be subject to different rules.
For business purchases, return rights may be limited to:
Rights expressly agreed with us
Applicable contractual rights
Rights concerning defective or non-conforming products
Other mandatory rights provided by law
Returned goods may be inspected after arrival to verify:
Product identity
Condition
Components
Accessories
Nature of the return
Any claimed defect or damage
Inspection does not affect a Consumer’s statutory rights.
It helps us determine the appropriate processing of the return.
We reserve the right to investigate suspected fraudulent activity, including:
Returning a different product
Returning counterfeit items
Deliberately damaging products
Manipulating order or return information
Repeated fraudulent refund claims
Where there is reasonable evidence of fraud or abuse, we may take appropriate action in accordance with applicable law.
This provision will not be used to restrict legitimate Consumer rights.
Once a refund has been processed, we may send confirmation to the email address associated with the order.
The notification may contain:
Order reference
Refunded amount
Refund status
Relevant payment information
If the original payment card has expired or been replaced, the refund will generally still be processed through the original payment transaction where supported by the payment provider.
The customer’s bank or payment provider normally redirects the refund to the appropriate account.
If this is not technically possible, we may contact the customer regarding an alternative method.
Customers experiencing a problem with an order are encouraged to contact us first at:
This gives us an opportunity to investigate and resolve the matter.
Nothing in this Policy prevents a customer from exercising lawful rights available through their payment provider or financial institution.
Where operationally available, we may offer an exchange instead of a refund.
The availability of exchanges may depend on:
Product availability
Product type
Customer location
Reason for return
Customers are not required to accept an exchange where applicable law entitles them to another remedy.
If a replacement is agreed, shipment timing will depend on:
Product availability
Delivery destination
Processing requirements
Courier availability
We will provide relevant information regarding the replacement where appropriate.
To avoid delays or sending goods to an incorrect location, please contact us before dispatching a return:
We will provide the relevant return instructions.
The return location may differ from our registered office depending on logistics arrangements.
Therefore, products should not automatically be sent to the Company’s registered office unless our return instructions specifically indicate that address.
We recommend using a shipping method that provides evidence of dispatch.
Customers should retain:
Shipping receipt
Tracking number
Proof of postage
until the return and refund have been completed.
This is particularly useful where proof of dispatch is required before returned goods have reached us.
Information provided during a return or refund request may be processed for purposes including:
Identifying the customer
Identifying the order
Processing the return
Issuing the refund
Preventing fraud
Maintaining accounting records
Meeting legal obligations
Further information is available in our Privacy Policy.
This Refund Policy forms part of the contractual information applicable to purchases through bricolonex.com.
It should be read together with our Terms and Conditions.
If any provision of this Refund Policy conflicts with mandatory Consumer law, the mandatory legal provision will prevail.
We may update this Refund Policy to reflect changes in:
Our products
Return procedures
Logistics arrangements
Payment systems
Applicable legislation
Consumer protection requirements
Business operations
The version applicable to a particular purchase will be interpreted in accordance with the contractual and mandatory legal rules applicable to that purchase.
The latest version will be published on this page.
For withdrawal, return, refund, damaged product, incorrect product, or warranty-related requests, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com