This Right of Withdrawal Policy explains the conditions under which Consumers may withdraw from purchases made through bricolonex.com (the “Website”).
The Website is operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This Policy applies to distance contracts concluded through the Website and should be read together with our:
Terms and Conditions
Refund Policy
Shipping Policy
Privacy Policy
Nothing in this Policy limits or excludes mandatory rights granted to Consumers under applicable Italian or European Union consumer protection law.
The seller is:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com
Consumers purchasing products online generally have the right to withdraw from the purchase contract without providing any reason within 14 days.
For goods, the withdrawal period generally begins from the day on which the Consumer, or a third party designated by the Consumer other than the carrier, receives the goods.
The right of withdrawal is separate from rights relating to defective, damaged, or non-conforming goods.
For the purposes of this Policy, a Consumer is a natural person who purchases products primarily for purposes unrelated to their commercial, entrepreneurial, craft, or professional activity.
The statutory Consumer right of withdrawal may therefore not apply to purchases made primarily for business or professional purposes.
The standard withdrawal period is 14 days.
For a purchase involving a single product, the period generally begins when the Consumer or a designated third party physically receives the product.
Where multiple goods forming part of a single order are delivered separately, the applicable withdrawal period is determined in accordance with the rules governing distance contracts.
Consumers exercising the statutory right of withdrawal are not required to provide a reason for changing their mind.
A Consumer may therefore withdraw from an eligible online purchase within the applicable period even where:
The product is no longer wanted
The Consumer changes their mind
The product does not suit their preferences
The Consumer decides not to keep the purchase
This is subject to the statutory exceptions described in this Policy.
To exercise the right of withdrawal, the Consumer must clearly communicate the decision to withdraw before the withdrawal period expires.
The request may be sent to:
The communication should preferably include:
Full name
Order number
Email address used for the purchase
Product or products concerned
Date of delivery
A clear statement that the Consumer wishes to withdraw from the contract
A specific reason for withdrawal is not required.
Any clear statement communicating the Consumer’s decision to withdraw may be used.
For example:
“I hereby inform you that I wish to exercise my right of withdrawal from order [ORDER NUMBER] concerning [PRODUCT].”
The Consumer should retain evidence that the withdrawal request was submitted within the applicable period.
Withdrawal requests may be submitted electronically to:
We may acknowledge receipt of the request and provide instructions regarding the return procedure.
After receiving a withdrawal request, we may provide the Consumer with:
Return instructions
Return reference information
Packaging instructions
Return destination
Other information reasonably necessary to process the return
Customers should contact us before sending products back.
The return destination may be different from our registered office because returned goods may need to be sent directly to a warehouse or logistics facility.
After exercising the right of withdrawal, the Consumer must return the goods within the legally applicable period.
Under the standard rules, goods must generally be returned within 14 days from the date on which the Consumer communicated the decision to withdraw.
Returned goods should be appropriately packaged and sent according to the return instructions provided.
We recommend using a shipping method that allows the Consumer to retain:
Proof of shipment
Shipping receipt
Tracking information
until the return has been completed.
Unless otherwise expressly stated by us, the direct cost of returning goods following an ordinary change-of-mind withdrawal is borne by the Consumer, where this has been properly communicated and applicable law permits it.
This rule does not apply in the same manner where goods are defective, incorrect, damaged, or otherwise subject to a remedy for which the seller is legally responsible.
The Consumer may inspect and handle a product to the extent reasonably necessary to establish its:
Nature
Characteristics
Functioning
The Consumer may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.
Where reasonably possible, products should be returned with:
Original packaging
Accessories
Components
Manuals
Documentation
Items supplied with the product
However, opening packaging does not automatically eliminate the statutory right of withdrawal unless a specific legal exception applies.
The Consumer may examine the product in a manner broadly comparable to what would reasonably be necessary to evaluate it.
Where a product has been used or handled beyond what is necessary to establish its nature, characteristics, and functioning, the Consumer may be responsible for the resulting diminished value.
Any deduction will be assessed in accordance with applicable law.
Where returned goods are missing components, accessories, manuals, or other items originally supplied, we may assess whether this has caused an actual reduction in the value of the goods.
Any deduction from a refund will only be applied where legally permitted and proportionate.
Where the statutory right of withdrawal has been validly exercised, we will reimburse payments due to the Consumer in accordance with applicable law.
The reimbursement generally includes:
The price paid for the returned goods
Standard outbound delivery costs where reimbursement of those costs is legally required
If the Consumer selected a delivery method that was more expensive than the least expensive standard delivery option offered by us, the additional premium delivery cost may not be refundable where permitted by law.
For example, the additional cost of optional express delivery may be excluded from the reimbursement.
Following a valid withdrawal, reimbursement is generally due within 14 days from the date on which we are informed of the Consumer’s decision to withdraw.
For sales of goods, reimbursement may be withheld until the goods have been received or until the Consumer provides evidence that the goods have been sent back, where permitted under applicable law.
Refunds will normally be issued using the same payment method used for the original transaction unless:
A different method is expressly agreed; or
Another method is necessary for legitimate technical reasons
Consumers will not be charged an additional fee solely because a statutory reimbursement is being made.
Once a refund has been processed by us, banks, card issuers, and other payment providers may require additional time before the amount appears in the customer’s account.
These external processing periods are outside our direct control.
The right of withdrawal does not apply to certain categories of contracts and goods provided for by applicable consumer law.
Depending on the products offered through the Website, exceptions may include, where the legal requirements are satisfied:
Goods made to the Consumer’s specifications
Clearly personalized goods
Goods liable to deteriorate or expire rapidly
Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery
Goods which, after delivery, become inseparably mixed with other goods
Other products or contracts expressly excluded by applicable legislation
EU consumer rules expressly provide that the 14-day cooling-off period does not apply to all types of purchases.
Products manufactured, cut, modified, configured, or personalized specifically according to the Consumer’s individual specifications may be excluded from the statutory right of withdrawal where the applicable legal requirements are satisfied.
This exception does not remove rights relating to products that are defective or do not conform to the contract.
Where applicable, sealed goods that are not suitable for return for genuine health protection or hygiene reasons may be excluded from the right of withdrawal once the seal has been removed after delivery.
This exception will only be applied where the relevant legal requirements are satisfied.
The right of withdrawal should not be confused with the legal guarantee covering defective or non-conforming products.
If a product is:
Defective
Damaged
Incorrect
Not as described
Missing components
Otherwise non-conforming
the Consumer may have separate statutory remedies.
These matters are handled according to our Refund Policy, Product Complaints and Disputes Policy, Terms and Conditions, and applicable consumer law.
A Consumer does not need to rely solely on the 14-day change-of-mind withdrawal right when a product arrives damaged.
Please contact:
and provide your order information and, where reasonably useful, photographs of the product and packaging.
If the product delivered is different from the product ordered, please contact us rather than treating the matter solely as an ordinary change-of-mind return.
Verified fulfilment errors will be handled according to applicable consumer rights.
Customers who wish to cancel an order before dispatch should contact us as quickly as possible at:
Where operationally possible, we may cancel the order before shipment.
Once an order has entered the shipping process, immediate cancellation may no longer be possible.
The Consumer’s statutory withdrawal rights remain unaffected.
Simply refusing delivery of a parcel is not the recommended way to exercise the right of withdrawal.
Consumers should clearly communicate their decision to withdraw by contacting:
This enables us to identify the order and correctly process the return.
Failure to collect a parcel from a courier or collection point does not necessarily constitute a clear exercise of the statutory right of withdrawal.
Consumers wishing to withdraw should communicate their decision expressly.
Additional shipping costs resulting from failed delivery or uncollected shipments may apply where legally permitted and attributable to the customer.
Where an order contains multiple products, a Consumer may exercise the right of withdrawal only in relation to eligible products they no longer wish to keep.
The refund will be calculated according to the products returned and applicable rules concerning shipping costs.
Purchasing a product:
During a sale
Using a promotional code
With a discount
During a promotional campaign
does not by itself eliminate the statutory right of withdrawal.
Where withdrawal applies, the refund will generally be based on the amount actually paid by the Consumer.
The statutory Consumer right of withdrawal described in this Policy is intended for Consumers.
Customers purchasing products primarily for:
Commercial
Entrepreneurial
Professional
Trade
purposes may not benefit from the same statutory cooling-off right.
Any return rights available to business customers may instead depend on the contractual terms agreed with us and applicable law.
The Refund Policy provides additional information concerning:
How returns are processed
Refund methods
Defective products
Damaged products
Incorrect products
Return shipping
Product inspections
Warranty claims
This Right of Withdrawal Policy focuses specifically on the Consumer’s statutory ability to change their mind regarding an eligible distance purchase.
Nothing contained in this Policy is intended to:
Waive mandatory Consumer rights
Reduce legally required withdrawal periods
Exclude statutory guarantees
Prevent Consumers from exercising rights available under applicable law
Where this Policy conflicts with a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.
We may update this Right of Withdrawal Policy to reflect changes in:
Applicable legislation
Consumer protection requirements
Return procedures
Logistics arrangements
Business operations
The latest version will be published on this page.
Changes will not remove mandatory rights applicable to purchases already concluded.
To exercise the right of withdrawal or request information concerning a return, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com