This Shipping Policy explains how orders placed through bricolonex.com (the “Website”) are processed, shipped, delivered, and managed.
The Website is operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This Shipping Policy should be read together with our Terms and Conditions, Refund Policy, Privacy Policy, and any shipping information displayed during checkout.
Nothing in this Shipping Policy limits or excludes any mandatory rights granted to Consumers under applicable Italian or European Union law.
Orders placed through the Website are sold by:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com
For questions regarding an order or shipment, please contact:
We ship products to the destinations made available through the Website.
Available shipping destinations may vary depending on:
Country
Region
Postal code
Product type
Product size
Product weight
Courier availability
Logistics restrictions
Legal or regulatory requirements
The availability of delivery to a particular address is normally confirmed during checkout.
The countries and regions to which we currently ship are determined by the delivery options available during checkout.
If a destination cannot be selected or no shipping option is available for a particular address, we may not currently be able to deliver the order to that location.
Shipping destinations may be added, removed, or modified over time.
After an order has been successfully submitted and payment has been authorized, the order enters our processing system.
Order processing may include:
Payment verification
Product availability checks
Order verification
Fraud prevention checks
Preparation of products
Packaging
Shipping documentation
Transfer to the courier or logistics provider
Processing time refers to the period required to prepare an order before it is handed over to the carrier.
Processing time is separate from transportation and delivery time.
Actual processing times may depend on:
Product availability
Order volume
Product characteristics
Warehouse operations
Payment verification
Weekends
Public holidays
Exceptional circumstances
Where an estimated processing or delivery period is displayed on the Website, that information should be considered together with this Shipping Policy.
After placing an order, customers may receive an order confirmation at the email address provided during checkout.
Customers should verify that the information contained in the confirmation is correct, particularly:
Customer name
Products ordered
Quantities
Billing information
Shipping address
Contact information
If you notice an error, please contact us as soon as possible at:
When an order is dispatched, customers may receive a shipping confirmation.
Where available, the confirmation may include:
Order number
Shipment information
Courier information
Tracking number
Tracking link
Estimated delivery information
Tracking availability depends on the shipping service used for the order.
Estimated delivery times may be displayed:
On product pages
In the shopping cart
During checkout
In the order confirmation
In shipping communications
Delivery times are estimates unless a specific delivery date has been expressly agreed.
Actual delivery may depend on the destination, courier, product availability, order processing, and external circumstances.
Orders will be delivered within the period agreed with the customer or otherwise within the timeframe required by applicable consumer law.
Where no different delivery period has been agreed, the applicable statutory delivery rules will apply.
Shipping costs, where applicable, are calculated and displayed before the customer completes the purchase.
Shipping charges may depend on:
Destination
Country
Postal code
Package size
Package weight
Product category
Delivery method
Courier
Order value
Promotional conditions
The total shipping cost applicable to the order will be shown before the order is submitted.
From time to time, we may offer free shipping for certain:
Orders
Products
Destinations
Order values
Promotional periods
Any free shipping promotion may be subject to specific conditions displayed on the Website.
Promotional shipping conditions may be modified or discontinued for future orders.
This does not affect orders already completed under a valid promotion.
Where available, customers may be offered more than one shipping method.
Options may include different:
Delivery speeds
Courier services
Delivery types
Shipping costs
The available options will be displayed during checkout.
Selecting a premium or expedited delivery option may result in additional charges.
Customers must provide a complete and accurate delivery address.
The address should include all information necessary for successful delivery, which may include:
Recipient name
Street name
Street number
Building information
Apartment or unit number
City
Province or region
Postal code
Country
Telephone number
Customers are responsible for reviewing this information before submitting an order.
If the shipping address provided by the customer is incorrect or incomplete, delivery may be delayed or unsuccessful.
Where possible, customers should notify us immediately after discovering an address error.
Please contact:
We will attempt to correct the address where operationally possible.
However, address modifications may no longer be possible once the shipment has been processed or transferred to the carrier.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Any change requested after dispatch may depend on:
Courier procedures
Shipment status
Destination
Logistics restrictions
The courier may refuse or be unable to redirect the shipment.
Where a shipment is returned, redirected, or requires additional delivery attempts solely because the customer provided incorrect or incomplete delivery information, additional shipping charges may be payable by the customer where permitted by applicable law.
No such charge will apply where the problem is attributable to us or our logistics provider.
We may use third-party couriers, postal operators, fulfillment providers, and logistics companies to deliver orders.
The carrier used may depend on:
Destination
Package characteristics
Product type
Delivery service
Warehouse
Operational availability
We may change logistics providers without modifying this Shipping Policy, provided that this does not reduce mandatory customer rights.
Where tracking is available, customers may receive a tracking number after dispatch.
Tracking information is provided by the relevant carrier and may not update immediately after the shipment has been prepared.
Temporary delays in tracking updates do not necessarily indicate a problem with the shipment.
Any estimated delivery date displayed by the courier or Website is an estimate unless expressly confirmed as a binding delivery date.
Delivery estimates may change due to factors outside our reasonable control.
These may include:
Transportation delays
Weather conditions
High shipping volumes
Customs procedures
Local delivery conditions
Public holidays
Strikes
Infrastructure disruptions
Carrier operational issues
Mandatory consumer rights regarding delivery delays remain unaffected.
Order processing and delivery schedules may be affected by weekends and public holidays.
Orders placed outside normal operating periods may begin processing on the next applicable working day.
Carrier delivery schedules may also vary during holidays and peak periods.
During periods of unusually high demand, processing or delivery may take longer than usual.
Examples may include:
Seasonal sales
Promotional campaigns
Holiday periods
Major commercial events
Exceptional increases in order volume
We will make reasonable efforts to process and dispatch orders efficiently.
An order containing multiple products may occasionally be shipped in more than one package.
This may occur because:
Products are stored separately
Products have different dimensions
Products require different packaging
Products become available at different times
Different carriers are required
Customers may therefore receive multiple deliveries for the same order.
Where an order is divided into multiple shipments, the customer may receive separate shipping confirmations or tracking information.
A partial delivery does not necessarily mean that products are missing from the order.
Customers should review the shipment information before reporting a missing item.
Certain products may require special transportation due to:
Weight
Dimensions
Fragility
Packaging requirements
Special handling requirements
Different shipping charges, delivery methods, or delivery times may apply to these products.
Any relevant information will be displayed where appropriate before the purchase is completed.
For large or heavy products, customers are responsible for ensuring that the delivery location can reasonably be accessed by the carrier.
Relevant considerations may include:
Road access
Entrance dimensions
Building access
Stairs
Elevators
Gates
Local access restrictions
Unless expressly stated otherwise, standard delivery does not automatically include installation, assembly, placement inside a property, or removal of old products.
The carrier may make one or more delivery attempts depending on its service conditions.
If no one is available to receive the shipment, the carrier may:
Attempt delivery again
Leave delivery instructions
Contact the recipient
Deliver to an authorized collection point
Hold the parcel temporarily
Return the parcel to the sender
The exact procedure depends on the carrier and destination.
Where supported by the carrier, an unsuccessful delivery may result in the package being sent to a:
Parcel shop
Pickup point
Postal facility
Courier depot
Other authorized collection location
Customers should collect the parcel within the period indicated by the carrier.
If a customer fails to collect a shipment within the carrier’s applicable holding period, the parcel may be returned to us.
When the parcel is returned, we may contact the customer regarding:
Reshipment
Cancellation
Withdrawal
Refund
Additional delivery charges
Any additional charge will only be applied where legally permitted and where the circumstances are attributable to the customer.
Refusing a shipment at the door does not necessarily constitute a valid exercise of the statutory right of withdrawal.
Customers wishing to withdraw from an order should clearly communicate their decision to us.
Please contact:
Returned or refused shipments will be handled according to the circumstances, our Refund Policy, and applicable law.
A shipment may be received by another person at the delivery address where permitted by the carrier.
For Consumer purchases, applicable rules determine when delivery and transfer of risk are considered completed.
Customers should ensure that the delivery address is secure and that persons receiving packages on their behalf are authorized to do so.
For Consumer purchases, the risk of loss or damage during transportation remains with the seller until the goods are physically received by the Consumer or a third party designated by the Consumer, except where applicable law provides otherwise.
This does not affect situations in which the Consumer independently appoints a carrier not offered by the seller, where different statutory rules may apply.
Customers should inspect the external condition of a package when reasonably possible at the time of delivery.
Signs of transportation damage may include:
Crushed packaging
Torn packaging
Open packaging
Water damage
Significant dents
Broken seals
Visible tampering
Where possible, customers should document visible damage before opening the package.
If a product arrives damaged, please contact us as soon as reasonably possible at:
To help us investigate the issue, we may request:
Order number
Description of the damage
Photographs of the product
Photographs of the external packaging
Photographs of the internal packaging
Photograph of the shipping label
Customers should retain the packaging where reasonably possible until the claim has been reviewed.
Promptly reporting transportation damage can help us investigate the issue with the carrier.
However, failure to immediately report visible damage does not remove mandatory statutory rights that cannot legally be waived.
Damaged or non-conforming products will be handled in accordance with our Refund Policy and applicable consumer protection law.
If a package arrives but one or more products appear to be missing, customers should first verify whether the order has been divided into multiple shipments.
If all shipments have been delivered and an item is still missing, contact:
Please provide the relevant order details so that we can investigate.
If a customer receives a product different from the one ordered, please contact us.
Where reasonably useful, we may request:
Order number
Product received
Product expected
Photographs
Packaging information
Verified errors will be handled in accordance with applicable law and our Refund Policy.
If tracking information indicates an unusual delay or a package appears to have been lost during transportation, please contact us.
We may open an investigation with the carrier.
Customers should not be required to resolve a carrier loss directly where responsibility remains with the seller under applicable consumer law.
If a delivery is delayed, customers may contact us for assistance.
Where the agreed delivery period or the applicable statutory delivery period is exceeded, Consumers retain the remedies available under applicable law.
Depending on the circumstances, this may include requesting delivery within an additional appropriate period and, where the legal conditions are satisfied, terminating the contract and obtaining reimbursement.
If tracking indicates that a shipment has been delivered but the customer cannot locate it, we recommend checking:
The delivery address
Building reception
Household members
Neighbors where appropriate
Safe locations used by the carrier
Carrier delivery information
If the shipment still cannot be located, contact:
We may investigate the delivery with the carrier.
Customers may be able to provide delivery instructions during checkout or directly through the courier.
We cannot guarantee that all instructions will be accepted or followed.
The carrier may disregard instructions that are:
Unsafe
Impossible
Incomplete
Contrary to its procedures
Contrary to applicable law
Where a customer independently instructs a carrier to leave a parcel in a designated location, different considerations may apply depending on the circumstances and applicable law.
Customers should only authorize delivery locations they consider secure.
Mandatory consumer rights remain unaffected.
Certain shipments may require a signature or other confirmation of receipt.
This may depend on:
Shipment value
Product type
Courier
Delivery service
Destination
Where required, the carrier may refuse to leave the package without the necessary confirmation.
For certain orders or delivery methods, the courier may require reasonable identity or age verification where necessary.
This may apply particularly where required by law or by the nature of the delivery service.
Where international delivery is available, additional processing or transportation time may be required.
International shipments may be affected by:
Cross-border transportation
Customs procedures
Import requirements
Local delivery networks
Regulatory checks
Available international shipping options will be displayed during checkout.
For destinations requiring customs clearance, shipments may be subject to:
Customs declarations
Import controls
Local taxes
Duties
Clearance procedures
Regulatory inspections
The treatment of duties and import charges depends on the destination, applicable law, and the shipping terms communicated during checkout.
Any costs payable by the customer will be communicated where required by applicable law.
Customs clearance may occasionally cause delays outside our direct control.
Where documentation or action is required from the customer or recipient, failure to provide the requested information may delay delivery.
We will provide reasonable assistance where appropriate.
Certain products may not be available for shipment to all destinations.
Restrictions may arise because of:
Product characteristics
Transportation regulations
Carrier restrictions
Customs requirements
Import regulations
Local law
Where a product cannot be shipped to the selected destination, the Website may prevent checkout or we may contact the customer after receiving the order.
If we discover after purchase that an order cannot legally or operationally be shipped to the selected destination, we may cancel the affected order or product.
Where payment has already been collected, the relevant amount will be refunded.
Customers wishing to cancel an order should contact us as quickly as possible:
We will attempt to stop the shipment where operationally possible.
However, cancellation before dispatch cannot be guaranteed once processing has begun.
Once an order has been handed to the carrier, it may no longer be possible to cancel the shipment.
Consumers who have a statutory right of withdrawal may exercise that right in accordance with our Refund Policy and applicable law.
Returns, withdrawals, refunds, defective products, and non-conforming goods are governed primarily by our Refund Policy and Terms and Conditions.
Customers should refer to those documents for detailed information concerning:
14-day withdrawal rights
Return procedures
Refunds
Return shipping costs
Damaged products
Defective products
Legal guarantee rights
The cost of returning a product depends on the reason for the return.
For an ordinary statutory withdrawal based solely on a change of mind, direct return costs may be borne by the Consumer where this has been communicated and where permitted by law.
Where a product is defective, incorrect, damaged, or otherwise subject to a remedy for which the seller must bear the costs, the applicable statutory rules will apply.
Further information is available in our Refund Policy.
Deliveries may be affected by circumstances outside our reasonable control.
These may include:
Natural disasters
Severe weather
Flooding
Fire
War
Civil disturbances
Government restrictions
Transport disruption
Major infrastructure failure
Strikes
Supply chain disruption
Significant carrier interruptions
Where such events occur, we will make reasonable efforts to minimize disruption and keep affected customers appropriately informed.
Mandatory consumer rights remain unaffected.
Customers are responsible for:
Providing accurate delivery information
Providing a valid contact method
Monitoring shipping communications where appropriate
Making reasonable arrangements to receive the shipment
Collecting parcels from designated collection points where applicable
Customers should contact us promptly if they become aware of a shipping problem.
Different shipping arrangements may apply to customers purchasing products primarily for business or professional purposes.
These may include specific:
Freight arrangements
Delivery terms
Commercial agreements
Pallet deliveries
Large-order conditions
Any individually agreed shipping conditions will apply to the relevant transaction.
To complete deliveries, we may provide necessary personal information to logistics and delivery providers.
This may include:
Recipient name
Shipping address
Email address
Telephone number
Order reference
Delivery instructions
Personal data is processed in accordance with our Privacy Policy.
We may change our:
Couriers
Logistics providers
Warehouses
Shipping methods
Delivery areas
Shipping rates
from time to time.
Changes apply to future orders and do not alter shipping terms already agreed for completed purchases unless otherwise required by law.
We may update this Shipping Policy to reflect changes in:
Logistics arrangements
Shipping destinations
Courier services
Website functionality
Business operations
Applicable legislation
Delivery procedures
The latest version will be published on this page.
The “Last updated” date indicates when this Shipping Policy was most recently revised.
This Shipping Policy should be read together with:
Terms and Conditions
Refund Policy
Privacy Policy
Cookie Policy
If a provision of this Shipping Policy conflicts with mandatory consumer law, the mandatory legal provision will prevail.
For questions regarding shipping, tracking, delayed deliveries, lost packages, damaged shipments, or delivery problems, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com