Welcome to bricolonex.com.
These Terms and Conditions (“Terms”) govern access to and use of bricolonex.com (the “Website”) and the purchase of products offered through the Website.
The Website is operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
By accessing the Website, creating an account, or placing an order, you agree to these Terms.
If you do not agree with these Terms, you should not use the Website or place an order.
Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable Italian or European Union law.
Products available through the Website are sold by:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com
For questions regarding orders, products, payments, deliveries, returns, refunds, or these Terms, customers may contact us at the email address above.
These Terms apply to:
Visitors using the Website
Customers purchasing products
Registered account holders
Consumers
Business customers, where applicable
Specific conditions displayed on product pages, during checkout, or in other Website policies may also apply.
Where a specific condition conflicts with these Terms, the more specific condition applicable to the relevant transaction will prevail, unless prohibited by law.
A “Consumer” is a natural person acting for purposes outside their trade, business, craft, or professional activity.
Consumers benefit from the mandatory protections provided by applicable consumer legislation.
Nothing in these Terms is intended to restrict those rights.
Customers purchasing products primarily for purposes connected with their trade, business, craft, or professional activity may be considered business customers.
Certain statutory consumer rights, including certain withdrawal rights, may not apply to purchases made in a professional or business capacity.
Where appropriate, we may request company information or VAT details.
By placing an order, you confirm that:
You have the legal capacity to enter into a binding contract
The information provided during checkout is accurate
You are authorized to use the selected payment method
You will comply with these Terms and applicable laws
Where a purchase is made on behalf of a company or another legal entity, the person placing the order confirms that they have authority to bind that entity.
We make reasonable efforts to provide accurate information about products offered through the Website.
Product information may include:
Product name
Description
Images
Dimensions
Materials
Features
Technical characteristics
Compatibility information
Availability
Price
Customers should review the product description and specifications before placing an order.
Product images are provided for illustrative and informational purposes.
We make reasonable efforts to represent products accurately.
However, minor differences may occur due to:
Screen settings
Lighting
Photography
Manufacturing variations
Packaging updates
Product revisions
Such minor differences do not affect any statutory rights relating to product conformity.
Where product dimensions, weights, colors, materials, capacities, or other specifications are provided, reasonable tolerances may apply where appropriate to the nature of the product.
Customers are responsible for checking whether a product’s stated characteristics are suitable for their intended use.
This does not limit our obligations concerning product conformity or mandatory consumer rights.
All orders are subject to product availability.
The presence of a product on the Website does not guarantee that the product will remain available until an order is accepted and processed.
A product may become unavailable due to circumstances including:
Inventory changes
Supplier availability
Stock errors
Technical errors
Discontinued products
Unexpected demand
If a purchased product becomes unavailable, we will inform the customer and, where payment has already been collected, arrange an appropriate refund.
Prices displayed on the Website are shown in the currency indicated on the relevant product page or during checkout.
Where required by applicable law, prices presented to consumers include applicable taxes.
Any additional charges, including shipping charges where applicable, will be communicated before the customer submits the order.
The final amount payable will be displayed during checkout.
We make reasonable efforts to ensure that prices displayed on the Website are accurate.
However, technical or human errors may occasionally occur.
If an obvious pricing error is discovered before an order is processed, we may contact the customer to provide the correct price and request confirmation before proceeding.
If the customer does not wish to proceed at the corrected price, the order may be cancelled and any amount already paid will be refunded.
Nothing in this section affects mandatory consumer protections.
From time to time, we may offer:
Promotional prices
Discount codes
Coupons
Limited-time offers
Special campaigns
Promotions may be subject to additional conditions.
Unless otherwise stated:
Promotions cannot necessarily be combined
Discounts apply only during the stated promotional period
Promotional codes must be entered correctly before checkout is completed
Promotions may apply only to selected products or customers
Any mandatory rules concerning price reductions will continue to apply.
Products may be added to the shopping cart and purchased through the Website’s checkout process.
Before submitting an order, customers should verify:
Products selected
Quantities
Prices
Billing information
Shipping information
Delivery method
Payment method
Total amount payable
The customer is responsible for correcting any errors before submitting the order.
Submitting an order through the final checkout action creates an obligation to pay the amount indicated, subject to applicable law and acceptance of the order.
The Website will clearly indicate when the customer is placing an order involving an obligation to pay.
After an order is submitted, the customer may receive an electronic confirmation acknowledging receipt of the order.
An acknowledgment of receipt does not necessarily mean that the order has been finally accepted if additional verification is required.
The sales contract is considered concluded according to the checkout process and applicable law once the order has been accepted by us.
We may perform reasonable checks before processing an order.
Checks may relate to:
Payment authorization
Shipping information
Product availability
Fraud prevention
Security
Compliance with applicable law
We may contact the customer where additional information is reasonably required to process the order.
We may refuse or cancel an order before shipment where there is a legitimate reason, including:
Product unavailability
Obvious pricing or technical errors
Payment failure
Suspected fraudulent activity
Incorrect or incomplete customer information
Legal or regulatory restrictions
Inability to deliver to the requested destination
If an order is cancelled after payment has been received, the relevant amount will be refunded using an appropriate method.
This provision does not limit mandatory consumer rights.
Available payment methods are displayed during checkout.
Depending on the Website configuration, payments may be processed by external payment service providers.
Customers must provide accurate payment information and confirm that they are authorized to use the selected payment method.
Orders may be subject to payment authorization or verification.
A payment may be declined by a bank, payment provider, or fraud prevention system.
We are not responsible for a payment provider’s decision to reject a transaction, although we will assist where reasonably possible with order-related questions.
Payment information may be processed directly by specialized third-party payment providers using appropriate security measures.
We generally do not store complete payment card details when payment information is submitted directly to an external payment provider.
Further information regarding the processing of personal data is available in our Privacy Policy.
Where required or requested in accordance with applicable rules, invoices or other purchase documentation may be issued using the information provided by the customer.
Customers are responsible for providing accurate billing and tax information.
We may deliver products using third-party couriers and logistics providers.
Available shipping methods, costs, and destinations may be displayed during checkout.
Shipping availability may depend on:
Destination
Product type
Product dimensions
Product weight
Courier availability
Regulatory restrictions
Shipping costs, where applicable, will be communicated before the customer completes the purchase.
Shipping costs may vary according to:
Delivery destination
Order size
Weight
Shipping method
Product category
Courier
Promotional offers
No optional additional delivery charge will be imposed without the customer’s agreement.
Estimated delivery times may be displayed on the Website, product page, checkout page, or order confirmation.
Unless a different delivery period has been agreed, goods will be delivered within the timeframe required by applicable consumer law.
Delivery estimates may depend on factors including:
Product availability
Order processing
Destination
Courier service
Public holidays
Weather
Transportation disruptions
Circumstances outside our reasonable control
Where a delivery delay occurs, applicable consumer rights remain unaffected.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays resulting directly from incorrect or incomplete delivery information supplied by the customer.
Customers should contact us as soon as possible if they notice an error in their shipping information.
Changes may not be possible once an order has been dispatched.
Customers should inspect the external condition of a parcel when reasonably possible upon delivery.
If a parcel appears significantly damaged, opened, or tampered with, the customer should document the condition and contact us promptly.
Reporting visible transport damage promptly can help us investigate the issue with the courier.
Failure to report immediately does not remove statutory rights that cannot legally be waived.
For consumer purchases, risk relating to loss or damage generally remains with the seller until the goods are physically received by the consumer or a third party designated by the consumer, subject to the exceptions provided by applicable law.
If delivery cannot be completed because of circumstances attributable to the customer, the courier may:
Attempt redelivery
Hold the parcel at a collection point
Return the shipment to us
Additional costs arising from repeated delivery attempts or reshipment may be charged where legally permitted and appropriately communicated.
Consumers purchasing goods through the Website generally have a statutory right to withdraw from a distance contract without giving a reason within 14 days, subject to the exceptions provided by law.
For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
Where multiple goods forming part of a single order are delivered separately, the applicable statutory rules determine when the withdrawal period begins.
To exercise the right of withdrawal, the consumer must communicate the decision to withdraw before the applicable withdrawal period expires.
Requests may be sent to:
The communication should contain sufficient information to identify the purchase, such as:
Customer name
Order number
Product concerned
Contact information
Clear statement that the consumer wishes to withdraw from the contract
No specific wording is required as long as the decision to withdraw is clear.
After communicating withdrawal, the consumer must return the goods within the period required by applicable law.
Customers should follow the return instructions provided by us to ensure that returned products can be identified and processed correctly.
Products should be appropriately packaged to prevent unnecessary damage during return transport.
Unless otherwise stated by us, direct return shipping costs resulting from the exercise of the statutory right of withdrawal may be borne by the consumer where this has been properly communicated before purchase and where permitted by law.
If we expressly agree to cover return costs, the applicable instructions will be provided to the customer.
Consumers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.
The consumer may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection, in accordance with applicable law.
The statutory right of withdrawal is not automatically lost merely because packaging has been opened, except where a specific legal exception applies.
Where a valid withdrawal is exercised, payments will be reimbursed in accordance with applicable consumer law.
This may include the original standard delivery cost where legally required.
Additional delivery costs resulting from a delivery method chosen by the consumer that is more expensive than the standard delivery method offered by us may not be refundable where permitted by law.
Unless otherwise agreed or legally justified, refunds will normally be made using the same payment method used for the original transaction.
The customer will not be charged a fee merely for receiving a statutory refund.
For sales of goods, we may withhold reimbursement where permitted by law until:
The returned goods have been received; or
The consumer provides evidence that the goods have been sent back,
whichever occurs first, subject to applicable legal exceptions.
The statutory right of withdrawal may not apply to certain categories of goods or contracts specified by law.
Depending on the products offered on the Website, exceptions may include, where legally applicable:
Goods made to the consumer’s specifications
Clearly personalized goods
Goods liable to deteriorate or expire rapidly
Sealed goods not suitable for return for health protection or hygiene reasons after being unsealed
Goods that, after delivery, are inseparably mixed with other items
Other products or circumstances specifically excluded by applicable law
Any relevant exception will be applied only where legally permitted.
We may occasionally offer return rights that are more favorable than the minimum rights required by law.
Any additional commercial return policy will be subject to the conditions communicated on the Website.
Voluntary return rights do not replace or reduce statutory consumer rights.
If a customer receives a product different from the product ordered, the customer should contact:
We will assess the issue and provide an appropriate solution in accordance with applicable law.
If a product arrives damaged, customers should contact us as soon as reasonably possible and provide information that helps us assess the issue.
Where appropriate, we may request:
Order number
Description of the damage
Photographs of the product
Photographs of the packaging
Other reasonable evidence
These requests are intended to facilitate investigation and do not remove mandatory legal rights.
Products sold to consumers are covered by the applicable statutory legal guarantee of conformity.
If a product is defective or does not conform to the contract, the consumer may be entitled to remedies provided by applicable law.
For consumer purchases, goods are covered by the mandatory legal guarantee applicable under Italian and European consumer law.
The legal guarantee generally covers defects or lack of conformity that become apparent within the legally established period.
For new consumer goods, this protection is generally at least two years from delivery, subject to the precise conditions provided by applicable law.
Where a product does not conform to the sales contract, consumers may have rights including, depending on the circumstances:
Repair
Replacement
Price reduction
Termination of the contract and refund
The remedy available depends on the circumstances and the requirements established by applicable consumer law.
Repair or replacement, where required by law, will be provided without cost to the consumer.
Certain manufacturers or products may include an additional commercial warranty.
Any commercial warranty is separate from the statutory legal guarantee.
A manufacturer’s or seller’s commercial warranty does not replace, reduce, or exclude mandatory consumer rights.
The terms of any commercial warranty will be those provided with the relevant product or warranty documentation.
Customers should follow:
Product instructions
Safety information
Installation requirements
Technical specifications
Manufacturer recommendations
Maintenance instructions
Products should only be used for purposes for which they are reasonably intended.
Nothing in this section limits liability or consumer rights that cannot lawfully be excluded.
Some products may require professional or technically competent installation.
Where appropriate, customers should ensure installation is performed:
Correctly
Safely
In accordance with instructions
In accordance with applicable technical standards
By appropriately qualified personnel where required
Damage caused solely by incorrect installation, misuse, unauthorized modification, or failure to follow instructions may fall outside remedies relating to a product defect where permitted by law.
Where the Website allows account registration, customers are responsible for maintaining the confidentiality of their login credentials.
Users should notify us if they reasonably believe that their account has been accessed without authorization.
Users must provide accurate and current information when creating or maintaining an account.
We may request that inaccurate information be corrected where necessary to provide our services.
Users may not use the Website to:
Commit fraud
Violate applicable law
Attempt unauthorized access
Introduce malicious software
Interfere with Website security
Circumvent technical protections
Collect data unlawfully
Impersonate another person
Use false payment information
Abuse promotional programs
Interfere with Website operation
We reserve the right to investigate transactions that reasonably appear fraudulent or abusive.
Where appropriate, we may:
Delay order processing
Request additional verification
Refuse the transaction
Cancel the order
Cooperate with payment providers
Report unlawful activity to competent authorities
Any action will be taken in accordance with applicable law.
Unless otherwise stated, the Website and its content are owned by or licensed to Weprod S.R.L.
Protected content may include:
Text
Logos
Graphics
Product presentations
Website design
Layout
Images
Videos
Software
Databases
Branding
Commercial materials
Applicable intellectual property rights remain reserved.
Users may access and use the Website for legitimate personal or commercial purchasing purposes.
Website content may not be reproduced, distributed, modified, republished, commercially exploited, or systematically extracted without authorization where such use infringes applicable intellectual property rights.
Product names, logos, trademarks, and other intellectual property belonging to manufacturers or third parties remain the property of their respective owners.
Their appearance on the Website does not transfer any ownership rights to us or Website users.
We aim to keep the Website available and functioning correctly.
However, uninterrupted access cannot be guaranteed.
The Website may temporarily become unavailable due to:
Maintenance
Updates
Technical failures
Hosting issues
Security incidents
Network interruptions
Circumstances outside our reasonable control
We may modify:
Website design
Features
Product selection
Categories
Services
Technical systems
Such changes do not affect already concluded contracts or mandatory customer rights.
The Website may contain links to third-party websites.
We do not control independent third-party websites and are not responsible for their content, availability, terms, or privacy practices.
Users should review the terms and policies of third-party websites before using them.
To the maximum extent permitted by applicable law, we are not liable for losses arising solely from circumstances outside our reasonable control.
For business customers, additional limitations may apply where legally permitted.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.
Nothing in these Terms affects mandatory rights granted to consumers under applicable law.
If any limitation contained in these Terms conflicts with mandatory consumer legislation, the mandatory legal provision will prevail.
We are not responsible for failure or delay caused by events outside our reasonable control to the extent permitted by law.
Such events may include:
Natural disasters
Severe weather
War
Civil unrest
Government action
Transport disruptions
Labor disputes
Major telecommunications failures
Infrastructure failures
Significant supply chain disruptions
We will take reasonable measures to minimize the effects of such circumstances.
Personal data collected through the Website is processed in accordance with our Privacy Policy.
Customers are encouraged to review the Privacy Policy to understand how personal information is collected, processed, stored, and shared.
The Website uses cookies and similar technologies as described in our Cookie Policy.
Users may manage optional cookie preferences through the relevant Website controls.
By using the Website or contacting us electronically, users acknowledge that communications may take place electronically.
Transactional communications may include:
Order confirmations
Payment notifications
Shipping updates
Return communications
Refund information
Account security notifications
Customer support messages
Marketing communications are governed separately by applicable consent and privacy rules.
Customers who have a complaint relating to a product, order, or service should contact us at:
Customers should provide sufficient information to allow us to identify and investigate the matter.
We will seek to resolve complaints appropriately and in accordance with applicable law.
Consumers may have access to competent Alternative Dispute Resolution (“ADR”) entities for the out-of-court resolution of consumer disputes, subject to the rules applicable to the relevant dispute and jurisdiction.
Information concerning recognized consumer dispute resolution bodies may be available from competent national or European authorities.
This section does not restrict a consumer’s right to seek judicial remedies where available.
These Terms and contracts concluded through the Website are governed by Italian law, subject to applicable mandatory rules.
For consumers residing in another country, the choice of Italian law does not deprive them of any mandatory consumer protections that apply under the law of their habitual residence where such protections cannot legally be excluded.
Disputes involving consumers will be subject to the jurisdiction determined by applicable mandatory consumer and private international law.
Nothing in these Terms requires a consumer to waive a legally protected forum or jurisdiction.
For disputes involving customers who are not Consumers, the courts of Naples, Italy, shall have jurisdiction to the extent that such jurisdiction agreement is valid under applicable law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
The invalid provision will be interpreted or replaced in a manner that most closely reflects its lawful purpose.
Failure by us to enforce a provision of these Terms does not constitute a permanent waiver of that provision or of any related right.
These Terms, together with applicable policies and information made available during checkout, form the contractual framework governing purchases through the Website.
Relevant documents may include:
Privacy Policy
Cookie Policy
Return or Refund Policy, where separately provided
Shipping information
Product-specific terms
Checkout information
Mandatory legal rights remain unaffected.
We may update these Terms from time to time to reflect:
Changes to the Website
Changes to our products or services
Changes to business processes
Changes to applicable law
Regulatory requirements
Security or technical developments
The latest version will be published on this page.
Changes will not retroactively alter contracts already concluded unless required or permitted by law.
The “Last updated” date indicates when these Terms were most recently revised.
For questions regarding these Terms, an order, a return, or any purchase made through the Website, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricolonex.com
Website: bricolonex.com